Privacy Policy
Pickle Design respects your privacy and takes care with the personal information you share with us.
This policy explains what information we may collect when you contact us, work with us or use our website, why we use it and the choices you have.
Last reviewed: August 2026.
Who we are
Pickle Design is a design studio based in Wadebridge, Cornwall.
For the purposes of UK data protection law, Pickle Design is responsible for the personal information described in this policy where we determine how and why that information is used.
What personal information we collect
The information we collect depends on how you interact with us. It may include:
- your name and business or organisation;
- your email address, telephone number and postal address;
- information you provide when making an enquiry;
- correspondence relating to projects, quotations, invoices and ongoing work;
- information required to manage our business relationship and financial records;
- your email address and preferences if you subscribe to our newsletter; and
- technical information about visits to our website, such as browser, device and general usage information.
We only ask for information that is relevant to the reason you are contacting or working with us.
How we use your information
We may use personal information to:
- respond to enquiries and prepare quotations;
- provide design, website, print, SEO and related services;
- communicate with clients and suppliers about current work;
- manage invoices, payments and business records;
- maintain and protect our website;
- understand how our website is being used and improve it;
- send our newsletter where you have subscribed to receive it; and
- meet legal, tax, accounting and regulatory requirements.
Our lawful basis for using personal information
UK data protection law requires us to have a lawful reason for using personal information. The basis we rely on depends on what we are doing with the information.
We may use information because it is necessary to take steps at your request before entering into a contract, or to carry out a contract with you. We may also use information where it is necessary for our legitimate business interests, for example to respond to enquiries, manage client relationships, protect our website and operate our business effectively.
Some information is retained because we have a legal obligation to do so, including certain financial and business records. Where consent is the appropriate basis, such as for some cookies or marketing communications, you can withdraw that consent.
Contact forms and enquiries
When you contact us through the website, by email, telephone or another method, we use the information you provide to respond to your enquiry and, where appropriate, provide a quotation or carry out work for you.
Information from an enquiry may be retained if it becomes part of a client relationship or where it is reasonably necessary for our business records.
Newsletter and marketing
If you subscribe to our newsletter, we use your contact information to send occasional news, projects and updates from Pickle Design.
You can unsubscribe at any time using the link included in our emails. We may use a specialist email service provider to manage and deliver these messages on our behalf.
Cookies and website analytics
Our website uses cookies and similar technologies. Some are necessary for the website to operate properly, while others help us understand how the site is being used.
Where consent is required, you can choose whether to allow non-essential cookies through the cookie controls provided on the website. You can also change or remove cookies through your browser settings.
We use Google Analytics to help us understand how visitors find and use the website. This can include information about pages visited, approximate location, device and browser type and how visitors move through the site. We use this information to review and improve the website rather than to identify individual visitors.
Google Tag Manager is used to manage some of the scripts and services used on the website. You can read more about how Google handles information on Google’s privacy information for sites that use its services.
Non-essential cookies and similar technologies should only be used where the appropriate consent has been given.
Google reCAPTCHA
We use Google reCAPTCHA to help protect website forms from spam and automated misuse.
When reCAPTCHA is used, Google may process information about your device and your interaction with the website in order to determine whether activity appears to come from a person or an automated system. Google’s Privacy Policy applies to its processing of this information.
Who we share information with
We do not sell personal information.
We may share limited personal information with trusted service providers where this is necessary to operate our business or provide our services. This can include website hosting and security providers, email and newsletter services, accounting and business administration services and technology providers such as Google.
These providers may only receive the information needed for the service they provide. We may also disclose information where we are required to do so by law.
Information processed outside the UK
Some of the technology and online services we use may process personal information outside the UK.
Where UK data protection rules apply to an international transfer, the information must be protected using an appropriate legal mechanism, such as UK adequacy regulations or suitable contractual safeguards.
How long we keep information
We do not keep personal information for longer than we reasonably need it.
The length of time depends on why the information was collected. Client and financial records may need to be retained after work has finished for accounting, tax, legal or business record purposes. General enquiries may be deleted sooner when there is no continuing reason to keep them.
Newsletter information is normally retained until you unsubscribe or we stop providing the service.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.
These measures include password protection, website security measures, software updates and limiting access to personal information to people who need it for their work.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict how information is used in certain circumstances;
- object to certain uses of your personal information;
- ask for information to be transferred to another organisation where the right to data portability applies; and
- withdraw consent where we rely on consent to use your information.
These rights do not apply in every situation, and there are circumstances where we may be required or permitted to retain information.
Contact us about your personal information
If you have a question about this policy, would like to exercise one of your data protection rights or have a concern about how we have used your information, please contact:
Pickle Design
5 Huthnance Close
Wadebridge
Cornwall
PL27 6FJ
Telephone: 07735 887176
Email: info@pickledesign.co.uk
Making a complaint
We would appreciate the opportunity to deal with any privacy concern directly. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
You can find information about your rights and how to make a complaint on the ICO website.
Changes to this policy
We may update this Privacy Policy when our services, website technology or legal obligations change. The review date at the top of the page will be updated when significant changes are made.
